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Support2018-06-14T16:12:44-05:00

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Our Answers To Your Most Commonly Asked Questions

No, a retrieval request is just a request for information. The amount of a retrieval request is not deducted from your bank account.

No. The EMV liability shift is not a compliance mandate. Merchants are not required to upgrade to EMV chip-enabled equipment. However, we recommend merchants use EMV chip enabled equipment to avoid increased expenses due to the shift in liability that went into effect October 1, 2015, and because EMV is a more secure method of accepting card payments.

Yes. Visa®, Mastercard®, American Express®, and Discover® may impose fines on their member banking institutions when merchants do not comply with PCI Data Security Standards. You are contractually obligated to indemnify and reimburse us, as your acquirer, for such fines. Please note such fines could be significant.

Yes. If cardholder data that you are responsible for is compromised, you may be subject to fines and other liabilities, including the following: Potential fines of up to $500,000 (in the discretion of Visa®, Mastercard®, American Express®, Discover®, or other card companies). All fraud losses incurred from the use of the compromised account numbers from the date of compromise forward. Cost of re-issuing cards associated with the compromise. Cost of any additional fraud prevention/detection activities required by the payment networks (i.e. a forensic audit) or costs incurred by credit card issuers associated with the compromise (i.e. additional monitoring of system for fraudulent activity).

Yes. You can manually process transactions with the Virtual Terminal feature included in all gateways offered by VeriPay Merchant Services.

No. Merchants physically located outside of the U.S. cannot process transactions with a VeriPay Merchant Account. Currently, only merchants with a physical business address in the U.S. and a U.S. checking account may process transactions with a VeriPay Merchant Account. The only exception is for foreign subsidiaries in Austria, Australia, Belgium, Canada, Czech Republic, Denmark, France, Germany, Hong Kong, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, and United Kingdom.

Yes. Gateways permit for individual batches (files) to be downloaded or uploaded.

Yes. As your transaction volume changes, and as payment network and industry rules change, your compliance requirements may change. It is your responsibility to be continuously aware of the data security requirements that currently apply to you.

Yes. The program encompasses all merchants and third party service providers that store, process, or transmit cardholder data.

Yes. Merchants are responsible for the compliance of their service providers.

Not automatically. Merchants must initiate Address Verification Service (AVS) checks and ask customers for their Card Verification Value (CVV), Credit Card Validation (CCV), Card Verification Value2 (CVV2), etc. values.

The fees are collected, usually on a monthly basis, by an automatic deduction from the checking or savings account you specified.

Many customers may already be familiar with the universal contactless acceptance symbol. This symbol usually appears on the front of a merchant„¢s contactless capable terminal or peripheral. In addition, Apple Pay and Android Pay have made stickers available for merchants to display at the point of sale.

To ensure safe receipt of merchandise, use a form of shipping that provides proof of delivery. For higher ticket items, require a signature for delivery. If a buyer contacts you with a complaint about a purchase, work with that buyer to resolve the dispute. If you can’t resolve the dispute to their mutual satisfaction, instruct the buyer how to return the merchandise and what form of shipping they should use. Once the merchandise has been returned to you, issue a credit to the same credit card used to make the purchase. Pay attention to the AVS (Address Verification Service) response received. Don’t accept numbers and information that don’t match and use common sense in shipping to an address other than the buyer’s billing address. International purchases involve a higher risk, in part because address verification is only available for U.S. transactions.

Businesses that accept contactless payments can accept payments from Apple Pay and Android Pay. These mobile payments require a terminal to be enabled with Near Field Communication (NFC) technology. Merchants with questions about their terminals„¢ capability to accept contactless payments, or about enabling terminals to accept payments from Apple Pay and Android Pay, should contact VeriPay Merchant Services at 1-800-451-5817.

A chargeback begins when a buyer contacts their card issuer to dispute a transaction. The chargeback is passed through the applicable payment network to the seller. Your account will be charged at the time the chargeback is received. When the seller receives the chargeback, it will include a “respond by” date. Since the payment networks only allow a limited amount of time to respond to a chargeback, it is critical that any response be provided by this date. In some cases, chargebacks can be “re-presented,” in other words information can be presented back to the cardholder’s card issuer disputing the chargeback. Below are the most common scenarios where re-presentment is feasible. The ultimate decision of whether or not to accept the re-presentment rests with the cardholder’s bank. Potential re-presentment scenarios include: If the chargeback reason is “non-receipt of merchandise” and signed proof of delivery is available, the chargeback can be re-presented with a copy of the delivery confirmation including the signature and the complete address that the item was delivered to. If the chargeback reason is “credit not processed” and the customer has already received a refund, the chargeback can be re-presented along with a copy of the cancelled check or the credit card refund information. If the chargeback reason is “fraud” and proof of delivery to the buyer’s billing address is available and a complete address verification match was received, the chargeback can be re-presented with a copy of the proof of delivery. If the chargeback reason is quality-related, e.g. “not as described” or “defective merchandise” and the seller has not received the merchandise back, the chargeback can be re-presented with the statement that the merchandise has not been returned.

A customer contacts his or her credit card issuer to initiate the request.

Here is how the credit card payment process works: Customer places an order with the merchant. Merchant submits the order/transaction via their payment/point-of-sale system (POS such as a terminal, cash register, payment gateway, software). The system securely forwards the payment authorization request to the card issuing bank to verify the customer„¢s card account and funds availability. The authorization (or decline) response is returned via the system to the merchant. This process typically averages around two seconds, however, EMV chip card processing may take a few seconds longer. Upon receipt of the payment authorization, the merchant fulfills the customer’s order. Merchant then œsettles the batch of transactions through their POS system, which requests from their processor to get a group of authorized settled transactions and the funds credited to their account. POS systems can often be set to automatically batch transactions each day. Alternatively they can be set for manual batching, which requires the merchant to close their batch of transactions on a regular basis. VeriPay deposits transaction funds into the merchant’s business checking or deposit account. When funding to a VeriPay deposit account, funds are usually available within 24 hours of batch settlement.

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